![]() You are using a proxy: no solution at this time, unfortunately proxies are not supported. ![]() Clear the browser cookies for Internet Explorer or Safari.Empty the browser cache for Internet Explorer or Safari.Reduce the security settings for internet access.Make Internet Explorer or Safari your default browser (at least for now).Update Internet Explorer or Safari to the latest version.SketchUp Pro uses your system internet browser for showing some screens, which is always Internet Explorer on Windows and Safari on Mac, even if you use another by default! For more license troubleshooting tips, please visit this Help Center article. Authorization codes can be found in your license email or retrieved from our License Manager. SketchUp Pro 2016 serial numbers begin with the letter 'R'. Domain *. is not accessible: make an exception for *. in your firewall. Each year's version has its own unique license serial number and authorization code.Domains *. are not accessible: make an exception for domains *. in your firewall.Internet ports 80, 8080, 443, 500 are closed on your network: these must be open in your firewall.On Mac, make sure you drag the SketchUp Pro folder from the disk image to your Applications folder! You do not have the proper rights: right-click on the SketchUp Pro short cut icon and choose Run as Administrator (Windows).You are offline: you must have a working internet connection during authorization.The serial number of version 2 starts with F.The serial number of version 3 starts with G.The serial number of version 4 starts with I.The serial number of version 5 starts with J.The serial number of version 6 starts with K.The serial number of version 7 starts with L. ![]()
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